Privacy Policy

AIHub.au ("we", "us" or "our") is committed to protecting the privacy of individuals who visit our website and engage with our services. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at aihub.au or engaging our services, you agree to the collection and use of your information as described in this policy. We encourage you to read this document carefully so you understand your rights and our obligations.

We collect personal information that is reasonably necessary for providing our AI consulting, automation and digital business services. This includes:

• **Information You Provide Directly:**
• Name and contact details (email address, business name, location)
• Enquiry details submitted through our contact and lead capture forms
• Information shared during AI strategy calls and discovery sessions
• Business details and operational information shared for consulting purposes

• **Information Collected Automatically:**
• Website usage data (pages visited, time on site, links clicked)
• Device information (browser type, operating system, IP address)
• Referral source information (how you arrived at our website)
• Cookie and session data for analytics and performance purposes

• **Information from Third Parties:**
• Data from CRM and marketing platforms where you have consented to share
• Business information available in public directories where relevant to service delivery

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide the AI solutions and consulting services you have requested
• To contact you regarding your booking, project or ongoing service engagement
• To send you relevant resources, guides or information you have opted to receive
• To improve our website, services and communications based on usage patterns
• To comply with our legal obligations and resolve any disputes
• To protect against fraud, unauthorised access and other harmful activities
• To send you service-related updates where relevant to your engagement with us

We will not use your personal information for purposes other than those described in this policy without first obtaining your consent.

We do not sell, rent or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

Service Providers: We engage reputable third-party service providers to support our operations, including CRM platforms, email communication tools, booking systems and analytics software. These providers are contractually required to handle your data securely and only for the purposes we specify.

Legal Requirements: We may disclose your information where required by law, court order or regulatory authority, or where necessary to protect the rights and safety of AIHub.au, our clients or the public.

Business Transfers: In the unlikely event of a business merger, acquisition or asset sale, your information may be transferred to the acquiring entity. You will be notified of any such change and your rights under this policy will continue to apply.

We do not transfer personal information outside of Australia without ensuring that appropriate privacy protections are in place.

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our site. Cookies are small data files stored on your device.

• **Types of Cookies We Use:**
• Essential Cookies: Required for the website to function correctly (e.g. session management)
• Analytics Cookies: Help us understand page visits, traffic sources and user behaviour (e.g. Google Analytics)
• Marketing Cookies: Used to track the effectiveness of our campaigns and serve relevant content

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described in this policy.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration or destruction.

• Our security practices include:
• Use of industry-standard encryption (SSL/TLS) for data transmitted through our website
• Access controls limiting who can view or process personal information internally
• Regular review and updating of our security practices
• Use of reputable, security-certified third-party service providers

While we take every reasonable precaution, no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to continuous improvement of our data protection practices.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting obligations.

• In general:
• Enquiry and contact information is retained for 24 months unless you become a client, in which case it is retained for the duration of your engagement and 7 years thereafter in accordance with Australian business record-keeping requirements
• Website analytics data is retained for up to 26 months
• Marketing preferences and opt-out records are retained indefinitely to honour your choices

When your personal information is no longer required, we will delete or de-identify it securely.

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the following rights regarding your personal information:

Right to Access: You may request a copy of the personal information we hold about you. We will respond to such requests within 30 days.

Right to Correction: If you believe any information we hold is inaccurate, incomplete or out of date, you have the right to request we correct it.

Right to Opt Out: You may opt out of marketing communications at any time by using the unsubscribe link in any email we send, or by contacting us directly.

Right to Complain: If you believe we have handled your personal information contrary to Australian privacy law, you may lodge a complaint with us directly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of your rights, please contact us at hello@aihub.au.

Our website may contain links to third-party websites, including social media platforms, partner organisations or resources that we believe may be of value to you. These websites operate independently and have their own privacy policies.

We have no control over the content or privacy practices of third-party websites and are not responsible for the way they collect or use your personal information. We encourage you to review the privacy policies of any external websites you visit.

Our services are directed to businesses and business professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us at hello@aihub.au and we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes have been made constitutes your acceptance of the updated policy.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

AIHub.au Email: hello@aihub.au Location: Perth, Western Australia, Australia

We aim to respond to all privacy enquiries within 5 business days.