Coastal Real Estate: Scaling Lead Qualification with AI Chat

The Challenge

Coastal Real Estate was overwhelmed by high volumes of property enquiries across multiple portals. Their agents were spending 15+ hours a week answering the same basic questions about listings, which distracted them from high-value negotiations and property appraisals.

The AI Solution

We deployed a sophisticated AI Chatbot on their website and integrated it with their property management software. The bot was trained on all current listings and could answer questions about price, features, and inspection times. It also qualified buyers vs. sellers and automatically booked inspection times directly into the agents' calendars.

The Implementation

We focused on creating a seamless journey from portal enquiry to viewing:

• Portal Integration: Enquiries from realestate.com.au and Domain were instantly pulled into the CRM.
• AI Qualification: The system automatically sent a qualification survey to see if the buyer had finance approved or a property to sell.
• Automated Booking: Qualified buyers were sent a link to choose an inspection time, which synced with the agent's Google Calendar.

Key Outcomes

Project Summary